ABOUT US

Agaia is a modern jewellery brand inspired by the quiet beauty of nature and the art of thoughtful design.

Rooted in organic shapes, sculptural forms, and timeless simplicity, we create pieces that feel both contemporary and enduring. Every design is made to complement modern life, effortless enough for every day, yet distinctive enough to become part of your personal story.

We believe true luxury lies in intention. From carefully considered proportions to refined craftsmanship, every detail is designed to bring together elegance, comfort, and longevity.

Responsibility is at the core of everything we do. We use recycled metals, ethically sourced materials, conflict-free stones, and eco-conscious packaging because creating beautiful jewellery should go hand in hand with caring for the world around us.

Inspired by nature. Designed for modern living. Made to be worn, loved, and kept for years to come.

Return & Replacement Policy

At Agaia Jewellery, we take pride in the quality of every piece we create. Each order is carefully inspected before it ships. If your order arrives damaged, defective, or incorrect, we'll make it right.

Returns & Replacements

We accept claims for:

  • Damaged items received during shipping
  • Manufacturing defects
  • Incorrect item(s) received

We are unable to accept returns or exchanges for:

  • Change of mind
  • Incorrect size selected when ordering
  • Preference for a different style or design
  • Items that don't meet personal expectations (when there is no defect)
  • Normal wear and tear after use

Because each piece is made and fulfilled to order, we cannot restock or resell returned jewelry that is not defective.

How to Submit a Claim

If your item arrives damaged or defective, please contact us within 7 days of receiving your order.

Step 1: Take Photos

Please take clear photos showing:

  • The damaged or defective area
  • The item in its original packaging (if possible)
  • Any visible damage to the packaging

Good lighting and multiple angles help us process your claim more quickly.

Step 2: Contact Us

Email us at hello@agaiajewellery.com

Please include:

  • Your order number
  • A brief description of the issue
  • Clear photo(s) of the item and packaging

Step 3: We'll Resolve It

Our team will review your claim and respond within 3 business days.

If your claim is approved, we'll offer one of the following:

  • A complimentary replacement
  • Store credit for the value of the item

We'll work with you to find the best solution.

Claim Timeline

  • Submit your claim: Within 7 days of delivery
  • Response time: Within 3 business days
  • Resolution: Typically within 1–3 business days after approval

Return Address

Please do not send items back without contacting us first.

If a return is required, we'll provide the appropriate return address and instructions based on your location.

Questions?

If you have any questions before or after placing your order, we're here to help.

Email: hello@agaiajewellery.com

 

Explore our collection.

 Shop now